Frequently Asked Acoustics Questions (FAQs)

When we hear a lot of the same acoustics questions repeated to us via our online chat, phone, email, or free room analysis forms, we know we need a better explanation or presentation of the information on our website. Here, we've answered a few of the most basic questions. For acoustics questions related to your particular space or application, take advantage of our free room acoustic solution form. It takes 2-3 minutes to complete. You will answer questions about your space so that we can begin to get an idea of your likely needs before we take up your time on the phone, and you will get personalized attention from one of our acoustic specialists. We respond to forms by the next business day! 

Customer Service Concerns

Do you have any local stores?

What is your Return Policy?

How do I know if my order is going to ship for free?

What carrier do you utilize for shipping?

Why can't I ship to my P.O.Box?

My transaction failed and it says Paypal but I didn't use Paypal?

Which payment methods are accepted when purchasing from Audimute®?

Do you Guarantee or Warranty your Products?

Do you Offer International Shipping?

After I place my order, when should I expect to receive my order?

What do I do if my order arrives damaged?

Am I able to cancel an order after it is placed?

Acoustic Panel Information

How many Acoustic Panels do I need?

Does a larger Acoustic Panel (dimension and thickness) equate to better sound absorption?

What is the Best Location for Acoustic Panel Placement Within a Room?

What size files or method do I need to submit my pictures for Custom Image Panels?

Do you offer custom size panels?

Have your products been lab tested?

Audimute Absorption Sheets Information

Do Audimute Sheets block noise?

How will Audimute Sheets help?

Will Audimute Sheets work for me?

Can I cut Audimute Sheets to size?

How can I enhance the look of Absorption Sheets?

Peacemaker Information

How does Peacemaker work?

Installation Instructions

How Do I Install My Acoustic Panels?

What is the recommended hardware for proper Acoustic Panel installation?

What hardware do I need to use to hang my Absorption Sheets with grommets?

View all installation instructions here.

Customer Service Concerns

Do you have any local stores?

We have one location in Beachwood, Ohio. If you wish to visit us, please call in advance and schedule an appointment. However, all of the product information is available online; you may place an order online or call us (866)505-6883.

What is your return policy?

Audimute offers a 30-day return policy on stocked products.

  • Returns must be received within 30 days of receipt.
  • Returns must be received in new condition.
  • All returns must be authorized before the product is sent back.
  • You will be responsible for the shipping costs to return the merchandise.
  • Always ship with proper packaging and insurance, using reputable carriers.
  • A restocking fee of 20% will be charged on all returned items.
  • Items must be fully returned in the original purchase configuration. For example, a 4-pack of Absorption Sheets must be returned with 4 Absorption Sheets.
  • Only stocked items are returnable. This includes:
    • Peacemaker®
    • Absorption Sheets
    • isolé®
    • Door Seal Kits
    • Unused Hardware and Adhesives
  • Made-to-order items cannot be returned.

Starting your Return:

  1. Complete the form here, and await return authorization.
  2. Write your order number on the outside of your box.
  3. Return or Ship to:

    Audimute Soundproofing

    Returns
    23945 Mercantile Road, Suite H
    Beachwood, Ohio 44122

    We will process your return within 5 business days of receipt and issue a refund via the payment method used on the original order.

    We want to make your return as easy as possible. Please feel free to call us at (866)505-6883.


    *Failure to follow proper return instructions may lead to delays or denial of your return.

    How will I know if my order is going to ship for free?

    Orders that are placed online using our website and shipped to the contiguous 48 U.S. states (excluding AK and HI) will apply for free shipping. If you are interested in a custom solution that is not available online, or if you are located outside of the contiguous 48 U.S. states, we will need to obtain a shipping quote for your order. Please contact our Acoustic Specialists at (866)505-6883 for assistance with shipping quotes.

    What carrier do you utilize for shipping?

    We ship using our choice of carrier between UPS and USPS for orders in the United States. Canada orders ship via UPS. For all other international orders, please call or live chat with us for information on our international shipping rates.

    Why can’t I ship to my PO Box?

    Unfortunately, the size of our products restricts us from shipping to PO Box addresses. You can find our current shipping options here.

    My transaction failed and it says Paypal but I didn't use Paypal?

    Paypal is simply the third party medium that Audimute uses to process payments, so error notifications come from Paypal regardless of whether you have an account with Paypal or not. Our customer service department can assist you in resolving any error associated with placing an order. Please call (866)505-6883 for assistance.

    Which payment methods are accepted when purchasing from Audimute®?

    Audimute accepts Visa, Mastercard, American Express, Discover, and PayPal. Additionally, financing options are available through PayPal Credit. For more information on financing, please click here.

    Do you guarantee or warranty your products?

    Satisfaction Guarantee

    Long ago we made a commitment to provide our customers with a remarkable experience every time. We stand behind all of our products and we are confident that you will love the acoustic products and solution we recommend. In fact, we guarantee you’ll be happy with our recommendation. If you don’t, simply call us and we will make it right.

    If you order the wrong product for your needs, give us a call and chat with one of our knowledgeable Acoustics Specialist. They may be able to offer some sound advice. If you are still unhappy with your choice, we can help you return your order.

    Warranty

    If you need to reference our warranty, please contact us and we can provide you with a copy.  

    Do you offer international shipping?

    We offer shipping to Canada through our website. For all other international orders, please call or chat with us to arrange international shipping.

    After I place my order, when should I expect to receive my order?

    At Audimute, we've developed expertise in crafting acoustic products. We've also developed expertise in packaging them well so that they arrive to you in pristine condition and in a timely fashion. This means that each in-stock product has a pre-determined lead time that allows up to devote the appropriate time and care to hand-crafting your new acoustic treatment.

    All orders adapt to the longest lead time of the products on that order. We do not partial ship orders. Shipping transit time is not included in this lead time.

    View our Shipping Policy for more information.

    Proof Approval

    If you are ordering Custom Image Panels, we will send you a proof of your image panel(s) within one business day. Keep in mind that the image proof must be approved before the production lead time can begin. If you do not approve the proof, the panels will automatically go into production two business days after the proof was sent to you.

    Acoustic Panel Information

    What do I do if my order arrives damaged?

    We're happy to help resolve any issues that may occur in shipping. Please review our Damages Policy for more information.

    Am I able to cancel an order after it is placed?

    Producing high-quality products delivered in a timely manner to our customers involves planning and collaboration between multiple departments within our organization. We strive to begin production on orders as quickly as possible and have procedures in place to assist us in this goal. Because of this, order changes cannot be guaranteed if requested more than one hour past order placement. Additionally, any order for custom/made-to-order product cannot be canceled once placed. For more information, please view our Order Policy.

    How many Acoustic Panels do I need?

    This is one of the toughest questions we are asked. The answer is...it depends. It depends on the current construction and finishes (such as wall surface materials, seating, windows, etc.) of the space you wish to treat. It depends on the answer to the question: what does success sound like to you? (Do you need absolute quiet? Or, is a moderate reduction in annoying echo and reverberation all you need?) It depends on how you plan to use the space...recording studios, auditoriums, office conference rooms, restaurant dining areas, and home living spaces have different requirements. A good rule of thumb, at least for budgeting purposes, is this: expect to cover 10%-20% of your wall surface area with acoustic panels if you need moderate absorption in a space with a good amount of noise. In some cases, more than 20% coverage may be required. In other cases, the simple addition of a couple panels placed in strategic locations may be all you need.

    To find out how many acoustic panels are necessary for your application, click here: How Many Acoustic Noise Reduction Panels Do I Need?

    An acoustic specialist is often the best source for determining your needs. Use our free room acoustic solution form, call or chat with us to have an Audimute acoustic specialist help you determine your own needs. We are here to help.

    Does a larger Acoustic Panel (dimension and thickness) equate to better sound absorption?

    Not necessarily, results depend on the placement of the Acoustic Panel than thickness or size. The thickness of the Acoustic Panel depends on the type of sound that needs to be absorbed. Our 2” thickness panels are meant to absorb mid to high range frequencies, while our 4” thickness panels absorb lower range frequencies. When considering what Acoustic Panels to order it is best to contact one of the acoustic specialists to ensure the best results. 

    What is the Best Location for Acoustic Panel Placement within a room?

    On the most basic level, you should try to place acoustic panels wherever sound is hitting walls.  In most cases, in simply shaped rooms (squares or rectangles) with a single sound source, you can easily identify the point of the first reflection by visualizing what direction the sound is traveling from the sound source.  In spaces where the primary sound source is the conversation of groups of people, it is best to place panels at eye level (around three feet up if people are seated in the room; about five to six feet if they are standing).  Finally, placing panels in corners can help with sound build-up.

    In more oddly shaped rooms, or when the sound source is more complicated, you may find it helpful to consult with an acoustic specialist.  Audimute's acoustic consultants are available to consult at any point in your search for an acoustic solution: Contact Us here.

    Read more about guidelines for improving acoustics with strategic acoustic panel placement here.

    What size files or what method do I need to submit my pictures for Custom Image Panels?

    Please provide your image in pdf, tiff, eps or psd format. You can submit your pictures via email or FTP.  For the best quality print, a minimum resolution of 200 DPI is required. For more information please review our image panel art requirements. If you do not have an image suitable for panel production iStockphoto has a variety of pictures to select from. To learn how to transfer an image to a panel read our explanatory guide here.

    Do you offer custom size panels?

    We now offer the ability to create any size panel ranging from 6"x6" all the way up to 5'x8'. You can place your custom size panel order directly on our website. If you need a larger panel size or do not see what you are looking for on our custom panel page, please feel free to call us at, (866)505-6883, and one of our acoustic specialists can assist you.

    Have your products been lab tested?

    Most of our acoustic products have been lab tested, please feel free to review this information below.

    Acoustic Panels and Tiles:

    0.5" Sound lab report

    1.0" Sound lab report

    1.5" Sound lab report

    2.0" Sound lab report

    4.0" Sound lab report

    Peacemaker:

    Peacemaker Sound Barrier Lite - 2mm

    Peacemaker Sound Barrier - 3.2mm

    Peacemaker Soundproofing Underlayment - 6.4mm

    Absorption Sheets and isolé:

    Sheets

    isolé

    Do Audimute Sheets block noise?

    Audimute Sheets are not intended to be an STC solution for blocking/isolating sound. Audimute's absorption sheets reduce and absorb reverberation (reflected sound) within a space. Our sheets absorb high, mid and low range frequency sounds.

    How will Audimute Sheets help?

    Audimute Absorption Sheets:

    • Clean Up Your Sound - Provide for clearer sounding music - eliminate the 'Shouting Contest' as you can hear every member of the band more evenly, without the competing deflecting sound waves. This separation of instruments allows musicians to find their mistakes in timing and pitch, correcting your band harmonies.
    • Save Your Hearing - Reduce exposure to harmful/dangerous volume levels
    • Make Neighbors/Housemates Happier
    • Save the Planet - Audimute is made from recycled materials. It’s a safe & natural product.

    Will Audimute Sheets work for me?

    For Musicians:
    Audimute sheets will eliminate the reverb and reflection in your space so you can practice without having to play as loud because you will not be competing with the deflection of sound in your space.  The result of using Audimute sheets in a recording studio is dry, unaffected sound that can be manually engineered for effect later in the mix down process. Utilizing Audimute will give you just the sound – true sound minus any flutter or room effect. The sound can then be engineered to your liking later in the mixing stage.

    For Pet Owners:
    Audimute's absorption sheets will absorb the mid and high range frequency noises that animals commonly make without having to isolate your pet from the rest of your home. Our sheets are also made from a blend of recycled cotton so they are not harmful to your animal's health. Our sound absorption sheets are a portable solution that can be hung and removed at your convenience so you can minimize your pet's noise without having to sacrifice their happiness or safety.

    Can I cut Absorption Sheets to size?

    No, we do not recommend cutting to size. Audimute Sheets are a quilted product, and cutting into the sheet will cause the acoustically absorptive filling to fall out. Instead, sheets can easily be folded to fit your personal size requirements.

    How can I enhance the look of Absorption Sheets?

    While our customers love the effectiveness of our  Absorption Sheets, we do frequently receive questions and suggestions in regard to the sheets aesthetics. Many of our customers have framed the sheets. Others have covered the sheets with fabric.
    Our most frequently asked question is whether the sheets can be dyed or painted. The product cannot be dyed or painted with ordinary dyes or paint as it will alter the products effectiveness, reducing the product’s absorption ability.

    How does Peacemaker work?

    Peacemaker is a flexible rubber product that is used in walls, floors and ceilings to reduce sound transmission from room to room. A thicker barrier product does not necessarily mean more sound will be blocked. It is the density of the product that determines the amount of noise that will be reduced.

    For example, our Peacemaker Soundpoofing Underlayment is our thickest barrier product but it is the least dense and therefor does not block sound as effectively as our Peacemaker Sound Barrier. Audimute's Peacemaker Soundproofing Underlayment is effective at isolating and preventing resonating, shaking, vibration and other movement caused by impact noise. For wall applications we typically recommend using Peacemaker Sound Barrier or Peacemaker Sound Barrier Lite for noise blocking and for floor and ceiling applications, Peacemaker Soundproofing Underlayment will prevent vibration and impact noise.


    Installation Instructions

    How do I Install my Acoustic Panels?

    Unlike some other acoustic panels, Audimute does not require a permanent installation method. Instead, the frame of the panel attaches to a panel clip, much like hanging a picture. Simply screw the panel clip into the wall at the height you desire the top of your panel to be positioned, then slide the edge of the frame over the specially designed clip.

    Click here for detailed, fully illustrated acoustic sound panel installation instructions.

    What is the recommended hardware for proper Acoustic Panel installation?

    To hang Acoustic Panels, we would recommend using our Panel Clips. Each Acoustic Panel purchased will include 2 Panel Clips. For the best results, we would recommend installing Acoustic Panels using both of these clips. However, panels can be installed using a single clip in some instances. Extra Panel Clips are sold separately on here.

    What hardware do I need to use to hang my Absorption Sheets with grommets?

    You can use any hanging hardware that can be securely anchored into your wall. Screws, nails, picture hooks, and other widely available mounting hardware may work, depending on the construction of your walls and your intended use. We recommend using our Quick Hanging Knobs as an easy, practical solution, especially if you need a more attractive, permanent gallery style hanging solution. Using knobs that screw on and off of permanently anchored screw in bolts also provides a more secure and durable solution in situations where the hanging products will be layered and/or hung and taken down repeatedly in the same location.Though two knobs will adequately hold the sheet up, we recommend three knobs (one for each grommet) to prevent sag in the middle of the sheet. If you will be layering 2 sheets, each knob/bolt combination can hold 2 grommets.

    Check out further installation instructions here.